What do you mean by “communal dining experience?”
Lazy Bear is a dinner party. It starts with snacks and mingling upstairs in the living room. Eventually we seat all of our diners at long communal tables, and serve and explain each course to the entire dining room at once. That means pacing is sometimes a little faster or slower than might be ideal for your group, and sometimes our explanations might interrupt your conversation. But we think it’s worth it for the shared experience this format creates.
Why tickets instead of reservations?
Lazy Bear is a communal dining experience that is different from other fine dining restaurants. We make sure to fill every seat in order to foster a more social, energetic dining room. Tickets allow us to do that while focusing on the food and experience, rather than on answering phones.
What does the ticket include?
Your ticket is inclusive of our tasting menu, which changes frequently. You can also opt to purchase a beverage pairing, either when you purchase your ticket, or once you’re at the restaurant. Tax and gratuity are not included in the ticket price, but 20% gratuity and 8.5% tax will be added automatically as you check out.
Why add a service charge automatically? Who receives it?
Part of the beauty of a ticketing system is that you pay in advance, and don’t have to stick around to pay a bill. It prevents the end of the meal from becoming a transaction. The service charge also allows us to ensure that our employees, both in the front of house and in the kitchen, are compensated fairly. We do not charge a separate “Healthy SF” charge, as many San Francisco restaurants do. California law requires sales tax to be paid on any mandatory service charges.
Can I get a refund after purchasing a ticket or pairing? Can I exchange my ticket for a different night or time?
No. Just like a sporting event, concert, or theater ticket, all sales are final.
Can I give my ticket away or sell it?
Yes. The ticket is completely transferable to another person (but not to a different date or time). However, selling tickets for greater than face value may be illegal in your area. Anyone who purchases a ticket from another patron should take care to be sure that the ticket and times are as claimed by requesting both an email confirmation from us as well as a printed ticket from the seller. Any tickets purchased on the secondary market are at the purchaser’s risk. We will not be held responsible for forgeries or misrepresentations.
How can I transfer my ticket to another person?
In order to transfer a ticket to another person via this site, have the recipient create an account. Then the transferor should login to lazybearsf.tocktix.com and click “Account.” Underneath a list of the tickets associated with the account is a button to “Transfer A Ticket.” Click this button, then click the ticket you wish to transfer. Enter the recipient’s email address (which must be associated with an account) and click “Transfer.” The recipient will receive a confirmation email, the tickets will be listed on their Account page, and the tickets will no longer be listed on the Account page of the transferor.
Can I just give my ticket away instead of transferring it via this site?
Yes, but we will not be able to accommodate dietary restrictions for the transferee unless you transfer the ticket via this site, and you will need to send the recipient all of the information in your confirmation email. We will not be responsible for guests who arrive late or not at all, or who have dietary restrictions, if transfers are made outside of the system on this website.
What are beverage pairings? When do I order?
We offer a Beverage Pairing or Reserve Beverage Pairing of eight to nine beverages that are chosen to complement the meal, and poured in sync with dishes they complement. A typical Beverage Pairing includes six or seven wines, as well as a couple other drinks which could be cocktails, punches, spirits, sake, or beer. The Reserve Beverage Pairing is usually all wines and usually features a handful of well-aged, mature, and more premium wines. We also offer a Non-Alcoholic Beverage Pairing upon request, which is typically five to six beverages. You can choose a pairing either when you purchase your ticket, or once you arrive at Lazy Bear. If you have not already opted for a pairing, a server will discuss options with you when you arrive. We also offer an a la carte beverage menu, including a 1000+ label wine list.
Can I bring my own wines? How much is corkage?
Corkage is $50 per bottle. We will waive corkage on one bottle for each pairing purchased.
Do you accommodate dietary restrictions?
We respect and happily accommodate all allergies and other serious dietary restrictions, as well as religious and ideological choices, as long as we know about the restriction at least 48 hours in advance. However, we recommend that diners come with an open mind, ready to try things they might not ordinarily prefer, trusting that they will undoubtedly find most things easy to like. We reserve the right to refund a reservation if we cannot accommodate a party’s dietary restrictions. Email email@example.com to request accommodation of any serious dietary restrictions.
How can I buy a ticket for a party of 12 or more diners?
The largest party size we accommodate via the normal ticketing process is 12 people. If you have a larger party you may inquire about booking the entire restaurant either for one seating, or for an entire night, or about booking a large party in advance at a premium ticket price. Email firstname.lastname@example.org to inquire about these options. If you purchase multiple sets of tickets we may be able to sit your larger party together if you give us 48 hours notice, but we can’t guarantee it. Email email@example.com if you’d like two different ticket sets to be seated together.
Do you take walk-ins?
We don’t take walk-ins for dinner, but we can sometimes accommodate walk-ins for our late night experience, the Lazy Bear Den. It’s always best to reserve your seats by buying tickets for that as well, but when space permits, we will accept walk-ins.
Can I call for tickets?
No. Lazy Bear does not hold any tickets, but we will occasionally be able to fit a very limited number of additional diners in case visiting chefs, culinary professionals, media, and friends of the restaurant need to make it in. You may email firstname.lastname@example.org to inquire.
Should I call if I am running late?
You should call if you are running more than 15 minutes late (and we will attempt to call you as well), but the meal will still start on time without you. If you are late you will miss courses for which you are not present. If you are half an hour late, you will likely miss at least 3-4 courses, up to a third of the courses that your meal would have had. In other words, show up on time!
Is Lazy Bear kid-friendly?
No. We are asking all of our guests to take a chance on pre-paying for a pricey meal, seated communally, and lasting around three hours. When dining, you’ll be seated right next to adults who have paid a lot for a dining experience, but also for an adult social experience. Bringing a child risks disrupting the experiences of the other guests, so we ask that you carefully consider the other diners who will be right next to your party at the same table. Our recommendation is not to bring children under ten. Ultimately, though, it is up to the judgment of our guests whether to bring their children. Either way, any child requiring a seat of their own must have a ticket, and we will serve them the same meal we serve adult diners, without kid-specific modifications.
Can I book farther in advance?
Yes. We know it can be be tough to plan a trip around eating at Lazy Bear, since we open a month’s tickets at a fixed time that may not work for your planning purposes, and certain dates sometimes sell out quickly. If you need to book early, for instance because you are traveling from out of town, email email@example.com and we’ll help you out! Please note that early or guaranteed bookings for businesses or for parties larger than 12 will incur additional fees.
What is the Lazy Bear Den?
We now offer a late-night nightcap experience in our mezzanine, after the second dinner seating comes down. Beginning at 9:30pm, we offer more intimate seating upstairs in our mezzanine as a dinner seating unfolds downstairs. You’ll have full access to our wine list and other á la carte beverages, as well as a small á la carte menu of wine-friendly snacks and bites. Last call for food is 11:45pm, and last call for drinks is at 12:45am. We will not be able to accommodate anyone before 9:30pm, and do not have a seated waiting area.
What if I’m running late for the Lazy Bear Den?
Don’t run late for Lazy Bear Dinner, but if you’re running late for The Den, that’s okay! We’ll hold your table for the entire night. So if you’re joining us after an event or a meal elsewhere, you don’t have to worry about being on time for your Den reservation. Come whenever you’re ready.
Can I speak to a sommelier about wines before I come to Lazy Bear?
Yes, and we strongly encourage it, for either a dinner experience, or for the Lazy Bear Den. If you would like to prearrange your beverages for the evening, have wines pulled and decanted, or would just like to talk through your options, we would be happy to coordinate with you! Our wine and beverage list is available at http://lazybearsf.com/beverages. Email firstname.lastname@example.org to communicate directly with a sommelier.